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Gathering VOC PDF

Posted 08-27-10 at 23:54 by Lakota (Six Sigma Deployment)
Fellow TreQnaites,

A recent posting regarding the desire for more info on understanding or capturing the "Voice of the Customer" prompts me to offer this pdf article.

I will soon post this to the TU website as a free download article for those outside of our community.

These pdf templates are one version of what can be useful in capturing customer's voice.

Once the raw data is obtained, it is translated into requirements, according to...
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Attached Files
File Type: pdf Voice of the Customer.pdf (860.7 KB, 11 views)
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Will Smith shares his wisdom success

Posted 08-22-10 at 20:34 by Lakota (Six Sigma Deployment)
Will Smith shares his wisdom on what it takes to be successful. This video is incredibly powerful! So many lessons in the mindset of success.
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Plan Do Check Act and the SS Project Charter

Posted 08-21-10 at 12:12 by Lakota (Six Sigma Deployment)
Fellow TreQnaites,

Attached is a file regarding Plan Do, Check and Act.

This is intended as a sample taken from our SS YB Training Program (by Lakota & Sparky) which willl soon be released and available for sale.

The is no narration on the first slide of (3). This is intentional. Use the time to explore the many features and controls before electing to start this presentation on slide (2).

Sparky and I would love to hear what you think...
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Attached Files
File Type: swf PDCA Overview 2.swf (2.92 MB, 19 views)
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Is the Quality Improvement Business Serious?

Posted 08-20-10 at 01:01 by Lakota (Six Sigma Deployment)
Updated 08-20-10 at 01:16 by Lakota
I have been posting recently on business needs of delighting customers in order to survive and thrive. Sometimes we think only about the cost of poor quality in terms of a “bad product” and the “loss of money” involved.

But how about the more serious side of the cost of poor quality, the side that can and does involve the loss of body functions, body parts or even life?

Do you ever give thought about just how serious is this quality improvement business of ours? ...
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Businesses Survival

Posted 08-18-10 at 00:36 by Lakota (Six Sigma Deployment)
Updated 08-18-10 at 00:55 by Lakota
Businesses Survive Because ...

... They have customers that are willing to buy their products or services.

Businesses Fail to check with their customers to determine levels of customer satisfaction and desired changes that may be needed or required of the products and services they provide.

According to the U.S. Consumer Affairs Department, it costs five times more to gain a new customer than it does to retain an existing customer.

Other...
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