This blog series explores the foundation for and a basic overview of a Six Sigma deployment and implementation process within an organization.
Business Systems
Posted 07-05-10 at 23:53 by Lakota
Business Systems - Information and Analysis
Improving Business Results requires that you gather and analyze information from the entire business system.
We are often unaware of the effect our mental models have on our perceptions and behaviors. Yet it is our mental models that can move us forward or hold us back, regarding the goals of our desired business results.
Each component of our Business System is an integrating factor on each and every other component within this system.
Without complete, appropriate information and analysis of the entire system, we can set ourselves up for failure.
We should explore the discipline our “Systems” thinking, view our business world as a whole, a framework of patterns and inter-relationships, in order to improve our chances at gaining the desired successful business results.
Complexity can overwhelm and undermine our efforts. Seeing the patterns behind events can lend to simplification and understanding. This can allow you to provide leverage for your actions towards changes by Identifying limits to your success or growth problems within your organization.
First evaluate your business system as a “whole”, then move to exploration of the components. Linkage between each component is as important as the component itself.
Thank you for taking the time to read my blog -- it is very much appreciated.
Blessings to all,
Charles Wilson, Ph.D.
Director
TreQna University
aka Lakota (TreQna)
aka LakotaEagle (Twitter)
Please visit TU and complete your free Six Sigma White Belt Course.
http://www.treqnauniversity.org
Improving Business Results requires that you gather and analyze information from the entire business system.
We are often unaware of the effect our mental models have on our perceptions and behaviors. Yet it is our mental models that can move us forward or hold us back, regarding the goals of our desired business results.
Each component of our Business System is an integrating factor on each and every other component within this system.
Without complete, appropriate information and analysis of the entire system, we can set ourselves up for failure.
We should explore the discipline our “Systems” thinking, view our business world as a whole, a framework of patterns and inter-relationships, in order to improve our chances at gaining the desired successful business results.
Complexity can overwhelm and undermine our efforts. Seeing the patterns behind events can lend to simplification and understanding. This can allow you to provide leverage for your actions towards changes by Identifying limits to your success or growth problems within your organization.
First evaluate your business system as a “whole”, then move to exploration of the components. Linkage between each component is as important as the component itself.
Thank you for taking the time to read my blog -- it is very much appreciated.
Blessings to all,
Charles Wilson, Ph.D.
Director
TreQna University
aka Lakota (TreQna)
aka LakotaEagle (Twitter)
Please visit TU and complete your free Six Sigma White Belt Course.
http://www.treqnauniversity.org
Total Comments 4
Comments
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Lakota - thank you for yet another insightful post.
Most business analytic teams mean well in setting up metrics and information systems that make sense at the micro / silo level. However, in my experience, the one thing I do not see happen often enough is one person taking a step back and looking at that system / metric in the bigger picture.
I think this is where the ball is dropped - no one putting the pieces together to see if they fit. The whole is always certainly greater than the sum of the parts.
Unfortunately, the biggest hurdle people face in this is change management - getting people to move over to new ways. A perennial problem but not getting solved anytime soon.Posted 07-13-10 at 10:18 by netneanderthal 
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netneanderthal,
Thanks for your insightful comments to this blog posting.
Question, can't the resolution be solved quickly by the executive management team developing and frequently communicating clearly the organizations stratergic plans of actions stating; where we are going, why we are going there, how we will go there and what we will look like when we arrive?
Blessings my friend,
LakotaPosted 07-14-10 at 00:12 by Lakota
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Yes, Lakota - that would be absolutely right. But as the saying goes, there is many a slip between the cup and the lip.
Often the head of the MIS function himself allows for these diverse metrics and tracking systems to be set up at the silo levels. This, more often than not, leads to huge amounts of time spent in "reconciliation" when numbers have to be shown to the executive team.
Again, I think the MIS head means well but one cannot find fault with him / her losing focus of the bigger picture manifesting itself in every daily activity that (s)he does.
One effective way I have seen to counter that is a rigid and focused internal process compliance initiative that spends time investigating if things are in place per documented procedure, performing at optimal or desired levels, and if they make sense in light of bigger picture.
Of course, this links back as a control to your comment of how the exec group ensures that their message is interpreted in the right way to ensure collective efforts to realize organizational goals.
Cheers!Posted 07-16-10 at 11:14 by netneanderthal
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netneanderthal,
Another of your clear and well worded posts. Thanks for the reply and engaging converstaion -- more food for thought my friend.
Blessings,
LakotaPosted 07-18-10 at 00:55 by Lakota
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